Question 1

What's the fastest way to get help?

Accepted Answer

Email hello@teamtoast.ai with details about your issue. For common questions, browse our Support page which covers setup, features, and troubleshooting. We typically respond within 24 hours on business days.

Question 2

Do you offer live demos or guided onboarding?

Accepted Answer

Yes. Email us with "Demo Request" as the subject and we will schedule a personalized walkthrough. Demos typically take 15-20 minutes and cover setup, key features, and best practices for your team size.

Question 3

Can I schedule a call with your team?

Accepted Answer

Yes. Enterprise customers on the Scale plan get dedicated support channels including scheduled calls. For other plans, email us to arrange a call for complex questions or migration planning.

Question 4

Do you have a partner or reseller program?

Accepted Answer

We are building our partner ecosystem. If you are an HR consultant, MSP, or reseller interested in offering TeamToast to your clients, email hello@teamtoast.ai with details about your organization.

Question 5

What information should I include in my support request?

Accepted Answer

Include your account name, the feature or page where you encountered the issue, steps to reproduce, and any error messages or screenshots. The more detail you provide, the faster we can resolve your request.

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